About this notice
This Privacy Notice explains how Blazeline Ventures Private Limited ("BlazeLine") collects, uses, stores, and protects personal data when you use our website, products, services, forms, customer support, and related communication channels.
This notice applies to personal data processed by BlazeLine in connection with your interactions with us. It should be read together with the terms and conditions that apply to the relevant service.
01 · Data we collect
Information we may collect
The information we process depends on the features and services you use.
Account & identity
Name, email address, phone number, account information, authentication information, and related security records.
Orders & billing
Delivery and billing address, GSTIN, invoice information, order details, and payment references needed for transactions.
Quotes & consultations
Quotation requirements, project details, consultation information, property details, location details, and files or images you submit.
Communications
Information you provide through support, sales, WhatsApp, or other customer communication channels.
Technical & security
IP address, browser or device information, session information, and security or diagnostic information used to operate and protect the service.
Analytics & location
Website interaction and analytics data used for service improvement, customer experience, performance measurement, and reporting. Browser location data may be used when you request location-based assistance.
02 · Purpose of processing
Why we use personal data
Account management
Create, authenticate, maintain, and support customer accounts and related account services.
Orders & fulfilment
Process orders, deliveries, invoices, customer service, and other steps required to complete a purchase.
Payments & invoicing
Complete and reconcile payments and generate or retain invoices and applicable GST records.
Quotes & consultations
Review quotation requests, project requirements, and requested interior consultations and respond to you.
Communications
Respond to support and sales requests and send or receive customer communications through configured channels.
Security & compliance
Prevent abuse, investigate security incidents, maintain service reliability, and meet applicable legal or regulatory obligations.
Location assistance
Use requested browser location information to provide delivery or service-location assistance.
Analytics
Understand website and product behaviour for service improvement, customer experience, performance measurement, and reporting.
03 · Analytics & website experience
Analytics and website experience
BlazeLine uses website analytics to understand website and product behaviour, improve the customer experience, measure performance, and maintain useful reporting.
BlazeLine may also use location assistance and configured customer communication services when those features are used. You can review how personal data is handled, the purposes for processing, and your available privacy rights through this notice.
04 · Third parties
Service providers
BlazeLine uses third-party service providers to operate parts of the platform. Depending on the service involved, these providers may process personal data for the following types of functions:
These providers are used only as necessary for the relevant service and are subject to applicable contractual, security, and data-protection requirements. Where a provider processes data on our behalf, our relationship with that provider is managed according to the applicable legal and contractual requirements.
05 · Retention
How long we retain information
We retain personal data only for as long as necessary for the purpose for which it was collected, to provide the requested service, to maintain security and business records, or to comply with applicable legal, accounting, tax, or other retention obligations.
When personal data is no longer required, it is deleted, anonymised, or otherwise handled in accordance with our applicable retention and legal obligations. Some records may need to be retained for longer where a legal or regulatory obligation requires it.
06 · Your rights
Privacy requests and grievances
Access information about your personal data and its processing, subject to applicable law.
Request correction of inaccurate or incomplete personal data.
Withdraw consent where processing is based on consent.
Request erasure where applicable and subject to legal or other permitted retention requirements.
Raise a privacy grievance or request clarification about our processing practices.
Start a privacy request
Use the relevant email action below. Please include enough information for us to understand your request. We may ask for additional information to verify your identity before taking action.
07 · Security
How we protect personal data
We use reasonable technical and organisational safeguards designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure, or destruction. Depending on the system and the nature of the information, these measures may include access controls, authentication, encryption in transit, logging, monitoring, backups, and security processes appropriate to the risk.
08 · Children
Children's information
Our services are not intended to knowingly collect personal data from children except where permitted and handled in accordance with applicable law. Where special protections are required for a child, we will apply the safeguards required by applicable law.
09 · Changes
Changes to this notice
We may update this Privacy Notice when our services, data practices, legal requirements, or security practices change. We will publish the updated version on this page and indicate the applicable version or update information.
Privacy controls
How optional and service-related processing works on BlazeLine
Your privacy settings
These cards explain how BlazeLine handles analytics, location assistance, and WhatsApp communication. They are shown here for transparency; feature-specific browser permissions and service requirements still apply.
Analytics
Helps us understand website and product behaviour for service improvement and reporting.
Location assistance
Supports delivery and service-location features when you choose to use location-based assistance.
WhatsApp communication
Supports relevant customer communication through the configured WhatsApp channel.
10 · Contact
Privacy contact
Blazeline Ventures Private Limited
Kolkata, West Bengal - 700002
India
Privacy & grievance email
support@blazeline.in